One day I opened a Estee Lauder free lipstick from a purchase which I don’t remember if it’s from a department store or directly from Estee Lauder online store, since I just throw all the free samplers altogether in the boxes.

My first reaction when I saw this white coat all around the lipstick is ‘Ew, I am not gonna use that’! I don’t open all the makeups once I receive them, so that I don’t know if it’s like this before or after I received it. I do store them in a cool, dry and dark place.

Then, I quickly shoot an email to the customer service at Estee Lauder online website. I asked them what this white stuff is? Lipsticks just don’t go bad that easy.

Several days later, they wrote back to me, but they didn’t answer my question what the white coating is. I guess it’s hard for them to say. It could be oil, wax, or even mold…Anyhow, they send me a new one without any charges!

In general, I am happy with the EL customer service since they are listening and taking care of their customers!

Directly from Estee Lauder, here is hot deal for anyone needs to get their Estee Lauder  – 7 pcs gift set + 15% off w/$45 purchase! Free shipping and returns on any purchase.

Choose your 7 pcs gift set with $45 purchase. No promo code needed on this. You’ll have to log in and be a loyalty member to get this offer. Loyalty membership is free to join.

And, use code ELIST15 to get 15% off!

Or, instead of getting the 15% off with code ELIST15, you may get  Nutritious Vitality8™ Radiant Moisture Creme + Radiant Vitality 2-in-1 Foam Cleanser deluxe samples with $50 purchase with code GLOW16, exp 1/24 today!

One promo code per order.

And, choose 1 free sample at check out.